Fix for 3D Not Displaying

SKUSavvy's powerful 3D warehouse visualization requires WebGL to render directly in your browser. If you're using Safari and cannot see the 3D layout of your warehouse, follow these steps to troubleshoot the issue.

Step 1: Enable WebGL in Safari

1. Open Safari > Settings (or Preferences).
2. Click the "Advanced" tab.
3. Check the box for "Show Develop menu in menu bar."
4. Go to the top bar and click Develop.
5. Under "Experimental Features," make sure:
   • WebGL is enabled.
   • WebGL 2.0 is enabled, if available.
   • Disable WebGL is unchecked.

Step 2: Clear Safari Cache

1. Click Safari > Clear History…
2. Select "all history" and confirm.
3. Quit and reopen Safari.

Step 3: Disable Extensions or Content Blockers

Sometimes browser extensions or privacy tools can interfere with WebGL:

• Disable any content blockers.
• Disable any browser extensions and reload the SKUSavvy page.

Step 4: Test Another Browser

To determine if this is a Safari-specific issue:

• Open SKUSavvy in Google Chrome or Mozilla Firefox.
• If the 3D view works there, it confirms the issue lies with Safari settings.

Step 5: Update Safari and macOS

Ensure you're running the latest version:

1. Go to System Preferences > Software Update.
2. Apply any available Safari or macOS updates.

Still Having Trouble?

Please reach out to us with the following details:

• Your Safari version

• Your macOS version

• A screenshot or video of the issue

Contact us at [email protected] or visit our Contact Page for additional support.