General FAQ

Four things set SKUSavvy apart from legacy WMS platforms:

• Visual warehouse layout. Every shelf and bin is rendered on an interactive map. You see exactly where inventory lives, where to put items during receiving, and where to go during picking.

• Mobile-first architecture. SKUSavvy runs on any phone or tablet browser, so your team doesn't need dedicated scanner hardware to operate.

• Optimized pick routing. Pick paths are calculated using a traveling salesman algorithm against your actual warehouse layout, not a fixed sequence.

• Built-in vendor network. You invite suppliers into your workspace so they can approve POs, view their inventory with you, and manage shipments without email chains.

Orders flow into SKUSavvy automatically from your connected channels. The system groups orders into batches (same SKU across multiple orders) so pickers collect inventory efficiently in a single pass through the warehouse.

Each picker is guided along an optimized path on the warehouse map, scanning **Bin Barcodes** to verify locations and **Item Barcodes** to verify the pick. At the pack station, you scan the tote or order, pull up packing details, select a shipping rate, and print the label. Every action stays in SKUSavvy, so there's no app switching.

Yes. SKUSavvy supports multi-storefront inventory pooling through Global Inventory. A single SKU can be shared across stores or kept store-specific, and stock levels sync to each connected Shopify store independently.

This means you can run regional storefronts, wholesale and DTC, or test channels off the same pool of physical inventory without maintaining separate stock counts.

Yes. AutoPilot lets you build rate-selection rules as a visual decision tree. You define the priorities, including cost, delivery speed, carrier, zone, and weight, and AutoPilot selects the optimal rate at the moment of fulfillment.

This removes rate-shopping from the packer's workflow and keeps shipping logic consistent across your team.

Every account includes every feature. Your subscription is priced on order volume, not seats or SKUs, so there are no caps on:

• Staff accounts

• Warehouses

• SKUs or bins

• Connected devices

• API calls

You assign roles and task permissions per staff member, so adding users doesn't mean giving everyone full access. Support plans are available separately for teams that want dedicated implementation or real-time help.

Any order that enters SKUSavvy counts toward your monthly total. This includes:

• Inbound purchase orders

• Outbound customer orders

• Point of sale (POS) orders

• Cross-dock requests and transfers

An order does not need to be fulfilled inside SKUSavvy to count. If it syncs into the system, it's billable.

No. You get 30 days of full access with no charges. Orders accrue during the trial so you can see your projected bill in real time, and billing begins at the end of the 30-day period.

SKUSavvy shows an on-screen notice asking you to update your billing information. For the first 30 days you can still dismiss it and keep working while you sort out payment. After 30 days, access is suspended until the outstanding invoices are paid — the notice can no longer be dismissed.

To restore access, update your billing information from Dashboard > Billing. If you don't have billing permissions, ask a company admin to do it for you.

Yes. We support migration from most major WMS platforms including ShipHero, Skubana, ShipStation, and spreadsheet-based systems. Product catalog, vendor relationships, and historical order data can all be carried over.

Inventory bin locations are set up fresh in SKUSavvy using the visual warehouse editor, since most source systems don't store layout data in a portable format. Our team handles migration planning on a managed setup service.

SKUSavvy runs on any device with a modern browser, including phones, tablets, Chromebooks, and desktops. Most teams use standard iPhones or Android phones for picking and packing, which keeps hardware costs near zero.

You can use the built-in camera scanner on any device, or pair a Bluetooth barcode scanner for high-volume operations. For printing, any standard thermal label printer connected to the device works.

No, but they make operations faster and more accurate. You can turn off scan verification for picks, receiving, and cycle counts if your workflow doesn't require them.

For products without barcodes, SKUSavvy generates system-wide barcodes you can print and apply. You can also assign a barcode to a product by scanning an existing one and linking it to the SKU.

The API is engineered for sub-100ms response times across typical workloads. The database is hash-partitioned per company, so your operation's performance doesn't degrade as other customers grow.

Sync holds up during flash sales and bulk events. Order spikes don't cause drift between your channels and SKUSavvy.