How orders sync between Shopify and SKUSavvy, plus answers on creating orders, cancellations, backorders, multi-warehouse routing, and automated rate selection.
New orders typically arrive in SKUSavvy within one minute of being placed in Shopify. Order edits, item and quantity changes, shipping address updates, cancellations, and fulfillment status changes all sync into SKUSavvy automatically.
You have three paths to bring non-Shopify orders into SKUSavvy:
Shopify Marketplace Connect — The fastest option. Syncs Amazon, eBay, Etsy, and Walmart orders into your Shopify store, which then syncs to SKUSavvy.
SKUSavvy API — Our GraphQL API accepts orders from any source you build against. Recommended for teams with engineering resources.
Managed integration — We build direct channel connections on request as part of a setup engagement.
Yes, immediately. When you fulfill an order in SKUSavvy, the fulfillment status and tracking number sync back to Shopify automatically, with a transactional guarantee that our system is only updated if the Shopify sync succeeds. Your customer then receives the shipping notification with tracking details from the standard Shopify email flow.
Yes. The order form supports filtering by cost, price, tag, and available inventory, so you can build detailed orders quickly. Orders can be sent to any connected Shopify store in either draft or open state.
You can include exact shipping costs, line-item discounts, and order-level discounts. SKUSavvy does not process payments, payment collection happens on Shopify.
Either works, and each has a use case.
Create in Shopify when the customer needs to pay directly through a Shopify checkout link or invoice.
Create in SKUSavvy when you want accurate real-time shipping rates, need to check bin-level availability, or are building the order against specific inventory filters.
Orders created in Shopify arrive in SKUSavvy within a minute. Orders created in SKUSavvy push to the selected Shopify store immediately.
What you do depends on where the order is in the fulfillment workflow:
Not yet picked — Cancel the order in Shopify. The cancellation syncs to SKUSavvy and the committed inventory is released automatically.
Already picked or packed — Cancel in Shopify, then use the unpick or unpack workflow in SKUSavvy to return the product to its bin.
Already shipped — Do not cancel. Process a return instead so the inventory is accounted for correctly.
Order edits made in Shopify sync to SKUSavvy within a minute. If the edit happens before picking, the committed inventory adjusts automatically. If the edit happens after picking, the adjusted quantities appear to the picker or packer as a live update on their screen, and any removed items are returned to stock during the unpick step.
By default, SKUSavvy honors Shopify's fulfillment location routing, which considers inventory availability and the delivery address. Orders land in the warehouse Shopify selected.
If an order needs inventory from multiple warehouses, you can split the fulfillment into separate shipments or initiate a cross-dock to consolidate stock in one location before shipping.
Backordered items are automatically queued for the next purchase order or transfer you create, so you never lose track of unfulfilled demand.
For the order itself, you have two options:
Split fulfillment — Ship the in-stock items now and fulfill the backordered items when stock arrives.
Hold the full order — Use Shopify Flow to prevent the order from dropping into fulfillment until every item is available.
Yes. AutoPilot lets you build rate-selection rules as a visual decision tree. You define priorities — cost, delivery speed, carrier, zone, weight, service level — and AutoPilot picks the optimal rate at the moment of fulfillment.
This removes rate-shopping from the packer's workflow and keeps shipping logic consistent across your team, even during peak volume.
POS orders sync into SKUSavvy alongside your online orders. Behavior depends on how the order is fulfilled:
Sold and handed over in-store — SKUSavvy receives the order and creates a reconciliation record at the store's warehouse so you can account for which bin the inventory came from.
Buy online, pick up in-store — The order appears in SKUSavvy and can be fulfilled either through SKUSavvy or directly on the Shopify POS app.
Bin tracking can be as broad or as granular as you need for retail. A single "storefront" bin works for most retail use cases.