Support Plans Available

Get the support you need to run your business effectively with SKUSavvy

Support offered month-to-month

$50/Month

Basic email and Slack support during business hours

Meeting Time: This plan is designed for self-starters! Direct meeting time with account representatives is not included. However, you'll have full access to our community forums and comprehensive help articles.
Access Level: Connect with our support team via email and Slack during regular business hours (Monday-Friday, 9 AM - 5 PM CDT). This plan is perfect for general questions and quick clarifications.
Examples of In-Account Actions: Our team can guide you through the SKUSavvy interface, answer "how-to" questions, and clarify error messages through written communication. Please note, direct manipulation of your account data, such as performing imports or exports on your behalf, is not included.
Turnaround Time: Expect a response and resolution time of up to 5 business days for actions requiring support intervention.
Value & Scope: Ideal for users comfortable navigating the platform and seeking quick answers or community advice. This plan focuses on providing information and direction, rather than hands-on account operations.

$250/Month

Account manager assigned, regular business hours

Meeting Time: Enjoy up to 1 hour of video call support per month. This is perfect for guided walkthroughs, troubleshooting specific issues, or reviewing basic workflows.
Access Level: You'll be assigned a dedicated Account Manager, your personal guide through the SKUSavvy landscape, available during regular business hours (Monday-Friday, 9 AM - 5 PM CDT).
Examples of In-Account Actions: Your Account Manager can assist with basic imports and exports using standard SKUSavvy templates (e.g., uploading a new product list via CSV, importing orders using our predefined formats). They can help troubleshoot common integration challenges and confirm data fields for seamless processing.
Turnaround Time: Expect faster turnaround times compared to Bronze, with issues typically addressed within 2 business days.
Value & Scope: For businesses needing more personalized assistance and initial hands-on help with data management. "Basic imports and exports" refer to utilizing SKUSavvy's standard templated functionalities and straightforward data. Complex custom formatting or extensive data transformation beyond our standard capabilities are not included.

$750/Month

24 Hr. turnaround for issues, 24/7 M-S email/phone

Meeting Time: This plan includes up to 3 hours of video call support per month. Dive deeper into complex issues, discuss process optimizations, or receive in-depth guidance on advanced features.
Access Level: Benefit from 24/7 email and phone support from Monday to Saturday, providing quicker access to our expert support team.
Examples of In-Account Actions: Our team can perform advanced and custom imports/exports within the capabilities of the SKUSavvy platform (e.g., mapping non-standard CSVs to SKUSavvy fields, assisting with bulk inventory updates that require minor data reformatting). We also include data cleanup and formatting for common issues within your SKUSavvy account, like correcting widespread data entry errors or de-duplicating specific item types.
Turnaround Time: Experience an impressive 24-hour turnaround for most issues, ensuring your operations stay on track.
Value & Scope: Designed for businesses with more intricate needs, requiring more proactive and hands-on support. "Advanced and custom imports/exports" and "data cleanup" are focused on optimizing data within SKUSavvy's existing framework and not on custom development or extensive data manipulation for external systems.

$1500/Month

24/7/365 support, 5 hours monthly technical support

Meeting Time: You receive 5 hours of dedicated monthly technical consultation. This time is reserved for strategic planning, in-depth configuration sessions, and complex technical discussions.
Access Level: Experience premium 24/7/365 support, with direct access to our most senior technical specialists and account management for any critical needs.
Examples of In-Account Actions: This is our most hands-on plan! It includes full account setup, from configuring your entire warehouse structure and user roles to setting up advanced automation rules. Our experts will provide help with warehouse layout (within SKUSavvy's 3D visualization and binning tools), assisting with optimal flow and space utilization. We'll also provide guidance on advanced API usage scenarios and conduct proactive performance reviews of your account.
Turnaround Time: Enjoy the highest priority with immediate response and expedited resolution for critical issues.
Value & Scope: This plan offers a true partnership for complex, high-volume operations, providing strategic guidance and extensive hands-on configuration within the SKUSavvy platform. "Help with warehouse layout" specifically refers to optimizing your digital warehouse in SKUSavvy and does not extend to physical warehouse design or third-party system architecture.

Accelerate Your Onboarding

Plus $250/month support. Cancel anytime.